For consumers who use Nuri Prepaid Meters, the Electricity Company of Ghana (ECG) has sent out an urgent notification recommending them to top up their meter credit enough to last at least one month.
During a continuous upgrade of the Standard Transfer Specifications (STS) metering systems, which includes the Nuri Prepayment system, this step is intended to avoid vending disruptions.
ECG emphasized in a statement issued on Saturday, November 23, 2024, the importance of the upgrade, which attempts to guarantee customers’ continuous access to vending services.
“This is a crucially mandatory STS upgrade designed to ensure uninterrupted vending service,” ECG stated, urging customers to cooperate by topping up their meters in advance.
Support for customers
The company assured customers of its readiness to facilitate the upgrade process and encouraged them to reach out for assistance if needed.
“For your convenience and the immediate upgrade of your Nuri Prepayment meters, please call our call centre on 0302 611611 or contact us via our social media platforms (ECGghOfficial) for expedited action,” the statement said.
The STS upgrade is a component of ECG’s endeavors to improve service delivery and modernize its infrastructure. The upgrade aims to simplify the power payment procedure and minimize any interruptions by making sure that customers’ meters are compatible with the most recent vending standards.
Customers have been urged by the business to heed the advice and help ensure the success of the exercise.
Source: myjoyonline.com
